Refund policy

At FORM & THREAD CO., we believe that the details of a room can make a meaningful difference. A thoughtfully chosen tablecloth can bring warmth to a family dinner, while well-fitted chair covers can refresh a dining area, celebration space, or everyday gathering place. We want every order to arrive with the quality, appearance, and care you expected when shopping with us.

If an item does not work out, this Return and Refund Policy explains how to request a return, exchange, or refund.

1. Our Return Window

Customers may request a return within 30 calendar days after the order is delivered.

To qualify for a standard return, an item should be:

Unused and unwashed;
In its original condition, without stains, tears, odors, or alterations;
Returned with original packaging, labels, and included accessories where reasonably available;
Accompanied by proof of purchase or an identifiable order number.

Because table linens and chair covers are textile products intended for use in homes and event settings, we ask customers to inspect the size, color, fabric, and quantity before washing, altering, or putting the products into regular use.

Items that have been washed, modified, damaged through improper handling, or used beyond reasonable inspection may not qualify for a change-of-mind return, except where applicable law requires otherwise.

2. How to Start a Return

To begin, email [email protected] with the following information:

Your full name;
Order number;
Item or items you wish to return;
Reason for the return;
Clear photographs, if the product arrived damaged, defective, or different from the item ordered.

Our customer service team will review the request and provide return instructions. Please do not send merchandise to an address other than the return address or another destination expressly authorized by our team.

Return Address: PLJ SERVICES, LLC. Attn: COURTNEY RENEE WOODS 3716 NE 168TH ST, 203 NORTH MIAMI BEACH, FL 33160 United States

3. Returns for Damaged, Defective, or Incorrect Items

We take product concerns seriously. If a tablecloth or chair cover arrives with a manufacturing defect, significant damage, or an error in the item shipped, please contact us as soon as reasonably possible.

Please include photographs showing:

The full product;
The specific defect or damage;
The packaging and shipping label, if relevant;
Any other detail that helps us understand the issue.

After reviewing the information, we may offer a replacement, exchange, refund, or another appropriate resolution. Where the problem is attributable to an error or defect covered by this policy, we will provide reasonable return instructions and will not require the customer to bear return shipping costs for that covered issue.

Nothing in this policy limits rights that cannot legally be waived under applicable law.

4. Change-of-Mind Returns

If you simply decide that a product is not right for your space, color scheme, event, or decorating plan, you may request a return within the return window, provided the item meets the eligibility conditions above.

For change-of-mind returns, the customer is generally responsible for return shipping costs unless we expressly agree otherwise or applicable law requires a different arrangement.

Original shipping charges, if any, are not refundable solely because a customer changes their mind. If an order qualified for free shipping, no shipping fee was charged for that original shipment.

5. Refund Processing

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method. The time required for the funds to appear depends on the payment provider, card issuer, or financial institution.

We aim to process approved refunds within 5–10 business days after the returned merchandise has been received and reviewed. This is an operational estimate rather than a guarantee of the date on which your bank posts the credit.

If a refund has been approved but does not appear after a reasonable processing period, contact us at [email protected].

6. Exchanges

If you would like a different color, size, style, or quantity, please contact us before returning the original item. Exchanges are subject to product availability.

Where a direct exchange cannot be arranged, we may process an eligible return and invite you to place a new order.

7. Order Cancellations

If you need to cancel an order, contact us as quickly as possible. We will make reasonable efforts to stop an order that has not entered fulfillment or shipment.

Once an order has been shipped, cancellation may no longer be possible. In that situation, the customer may request a return under this policy after delivery.

8. Non-Returnable Situations

Unless required by applicable law or approved by our customer service team, the following may be ineligible for a standard change-of-mind return:

Items that have been washed, used, or altered;
Products damaged after delivery through misuse or improper care;
Items returned outside the stated return window;
Products lacking sufficient information to identify the original order.

These limitations do not exclude remedies for defective, misdescribed, or incorrectly supplied goods where such remedies are required by law.

9. Florida Consumer Rights

This policy is intended to operate consistently with applicable Florida and federal consumer protection requirements, including Florida's consumer protection provisions under Chapter 501. A store policy does not eliminate rights that cannot lawfully be waived.