At FORM & THREAD CO., we understand that a tablecloth or chair cover may be part of a home refresh, a family gathering, a seasonal celebration, or an event that has been carefully planned. We work to prepare orders responsibly and provide clear shipping information so customers know what to expect after checkout.

This Shipping Policy explains our shipping charges, order processing, delivery estimates, tracking, and procedures for shipping concerns.

1. Shipping Fees

We offer the following shipping structure for eligible orders:

The applicable shipping fee will be displayed during checkout before the order is submitted.

Promotions, special delivery services, or other expressly disclosed arrangements may have different terms.

2. Shipping Destinations

Our standard shipping service is intended for eligible destinations within the United States.

Shipping availability may vary by product, destination, carrier service, and operational conditions. If we cannot fulfill an order to the address provided, we will contact the customer to discuss available options.

3. Order Processing

Orders are generally prepared for shipment within 1–3 business days after successful payment authorization.

Business days exclude weekends and recognized holidays observed by our fulfillment operations. Processing may take longer during high-volume periods, promotional events, inventory counts, or circumstances outside our reasonable control.

Processing time is separate from transit time. A shipping confirmation or tracking number may be provided once the parcel has been handed to the carrier or the shipment information has been generated.

4. Estimated Delivery

After processing, standard delivery is generally estimated at 3–7 business days, depending on destination, carrier service, and transportation conditions.

These timeframes are estimates rather than guaranteed arrival dates. Rural destinations, remote delivery areas, severe weather, carrier congestion, and other disruptions may extend transit time.

If a product is needed for a specific event, customers should allow additional time rather than relying solely on the estimated delivery window.

5. Order Confirmation and Tracking

After an order is submitted, customers may receive an order confirmation by email.

Where tracking is available, shipment information will be provided through the contact details supplied at checkout. Tracking events may take time to appear after a carrier receives the parcel.

Customers should check their email, including spam or promotional folders, if they cannot locate an order or shipment notification.

6. Accurate Shipping Information

Customers are responsible for entering a complete and accurate delivery address, including apartment, suite, unit, postal code, and any other required details.

If an address needs correction, please contact us promptly at [email protected]. We will make reasonable efforts to assist, but changes may not be possible after fulfillment or carrier handoff.

If a package is returned because the address was incomplete or incorrect, we will contact the customer to discuss available next steps. Any additional shipping charge will be disclosed before a new shipment is arranged.

7. Delayed Shipments

We understand that waiting longer than expected can be frustrating. If tracking has not updated or a shipment appears delayed, contact us with your order number.

We will review the available information and, where appropriate, coordinate with the carrier.

Delivery estimates may be affected by:

• Severe weather;

• Carrier network interruptions;

• High seasonal parcel volume;

• Transportation or sorting delays;

• Incorrect address details;

• Events beyond our reasonable control.

8. Lost or Missing Packages

If tracking indicates that a package was delivered but you cannot locate it, we recommend checking the delivery area, mailbox, building reception, household members, and nearby safe locations.

Please contact us if the package remains missing. We may request order details and relevant delivery information to investigate the issue with the carrier.

We will review each case individually and provide an appropriate resolution consistent with applicable law and the circumstances of the shipment.

9. Damaged Packages

If your tablecloth or chair cover arrives visibly damaged, please photograph the outer packaging, shipping label, and affected product.

Send the information to [email protected] as soon as reasonably possible. This allows us to evaluate the issue and determine whether a replacement, refund, or other resolution is appropriate.

10. Split Shipments

Where operationally necessary, an order containing multiple products may be shipped in separate parcels. If this occurs, delivery dates and tracking details may differ.

Customers will not be charged an undisclosed additional shipping fee merely because we choose to split an order.

11. Shipping and Refund Questions

For delivery updates, address corrections, damaged parcels, or shipping concerns:

FORM & THREAD CO. PLJ SERVICES, LLC. Attn: COURTNEY RENEE WOODS 3716 NE 168TH ST, 203 NORTH MIAMI BEACH, FL 33160 United States Email: [email protected]

We appreciate your patience and the opportunity to help your order reach you safely.